Privacy Policy

Bong Hostel & Tour ("we", "us", or "our") operates the website https://bongbackpackerhostel.com and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including hostel bookings, tour reservations, and online communications.

By using our services, you agree to the collection and use of information in accordance with this policy.

Personal Information

• Full name, email address, phone number
• Nationality and passport/ID details (for tour bookings)
• Billing and payment information
• Travel preferences and special requirements

Automatically Collected Information

• IP address, browser type, operating system
• Pages visited, time spent, referring URLs
• Device identifiers and cookie data

• Process and manage your hostel and tour bookings
• Communicate booking confirmations, updates, and support
• Send promotional offers and newsletters (with your consent)
• Improve our website, services, and customer experience
• Comply with legal obligations and prevent fraud
• Analyze usage patterns to optimize our platform

We use cookies and similar tracking technologies to enhance your experience:

• Essential cookies: Required for website functionality (session, authentication)
• Analytics cookies: Google Analytics and Google Tag Manager to understand usage patterns
• Marketing cookies: To deliver relevant advertisements and measure campaign effectiveness

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

We may share your information with trusted third-party service providers:

• Payment processors: To securely process transactions
• Analytics providers: Google Analytics for website usage analysis
• Tour operators and partners: To fulfill your tour bookings
• Communication platforms: For customer support (email, WhatsApp, social media)

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

We do not sell your personal information. We may disclose your data when:

• Required by law, regulation, or legal process
• Necessary to protect our rights, safety, or property
• You have given explicit consent for sharing
• Required to fulfill your booking with partner tour operators

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Booking records are retained for a minimum of 3 years for legal and accounting purposes. You may request deletion of your data at any time, subject to legal retention requirements.

Depending on your location, you may have the following rights regarding your personal data:

Under GDPR (European Economic Area)

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit processing of your data
• Objection: Object to processing based on legitimate interests or marketing

Under CCPA (California, USA)

• Right to know what personal information is collected
• Right to request deletion of personal information
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at bonghostel@bongbackpackerhostel.com.

Your information may be transferred to and processed in countries other than Vietnam. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable data protection laws.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, and regular security assessments.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately for removal.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: bonghostel@bongbackpackerhostel.com
• Address: Bong Hostel, Ha Giang City, Ha Giang Province, Vietnam
• Phone: +84 85 234 9585